You are here

Why can't I access Library databases?

Problems accessing Library databases may be due to one of the following reasons:

Ancestry Library Edition, Foundation Directory Online
These databases are available only to customers inside Lexington Public Library locations.

Vendor technical problems
Database vendor servers occasionally go down for short periods. In such cases, wait several minutes before attempting access again. Scheduled downtimes (i.e. for maintenance) are typically noted on the individual databases.

Firewall software
Firewall software may interfere with the login/authentication that allows access to Library databases. The most common sign that firewall settings are at fault is the appearance of a database login/password page after a library card number has been successfully submitted.  You should not need to disable your firewall. Rather, enable URL referring and/or add database base URLs to your firewall's list of approved websites.

    Internet provider
    Sometimes Internet providers block information that is passed from one website to another.  Powering down and powering up your cable modem may help to resolve the issue. You may also want to contact your Internet provider and ask them to reset your connection.

    Bookmarks and favorites
    Some Library databases will not work with bookmarks or favorites. In these cases, you must access the database via the Library's web site.

    Web browser
    Library databases are compatible with current versions of most popular web browsers.

    Security settings
    Many of our databases are inaccessible when security settings are at their highest.  Check your browser’s status under Internet Options or Preferences.

    Your browser must accept cookies to successfully access Library databases.  Check your browser’s status under Internet Options or Preferences.

    Java and JavaScript
    Some Library databases use JavaScript or Java and, in these cases, your browser must have Java and JavaScript enabled.  Check your web browser’s status under Internet Options or Preferences.

    None of the above
    If the problem persists, please contact us and have the following information ready:

    • The database you are unable to access
    • Whether or not you are able to access other library databases
    • The web browser and version you are using
    • The operating system you are using
    • Any error messages that you see