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Database Problems?

Please first make sure your internet browser is fulfilling our internet browser requirements. If you are experiencing a problem getting into one of our databases please help us diagnose the problem by following these steps and filling our the form below. This information will help us to diagnose what is causing you trouble.

  • Download and install the latest Firefox browser if you don't already have it.
  • Attempt to access the database.
  • If you are not able to access the site please right click in any open space on the page that you are taken to when you click the link to enter the collection.
  • After you right click please select "View Page Info"
  • When this box opens you should see a field with Referring URL:
  • Please provide that Referring URL in the field below.
  • If you do not see a Referring URL below "size:" on the page info please let us know that as well.

Which database are you having difficulty accessing?