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FAQ

How do I update my account information?

You can update your account information via your online account.  Log into your account and click the Edit Contact Info button in the My Account tab.   You can also click on the appropriate buttons to update your PIN, EZ Username, or EZ Password.  If you cannot access your online account, please call 231-5500.

Note:  In order to access all Library services, you should use four numbers for your PIN.

 

How do I renew my items?

Most items may be renewed four times if there are no customers with outstanding holds on the item.  Log into your account and click Loans in the My Account tab.  You should see a list of your checked out items.  Click the Renew button next to the item that you want to renew.  If you still have questions or are having difficulties, please call 231-5500.

Note:  Items may not be renewed if there are outstanding holds.  Four renewals are allowed per item.  Overdue items may not be eligible for renewals.

 

How do I know when my hold is in?

When your hold arrives at the designated pickup location, you will be notified via mail, telephone, or email.  (To change your notification method, call 231-5500.)

Please remember that our Holds Policy states:

  • Items can be placed on hold for 7 days and 15 items maximum.
  • Holds not picked up in 7 days will be re-shelved and customers will be charged $1 per item not picked up.
  • Cancel or suspend a hold in your online account or by phone at 231-5500.
  • Unclaimed holds prohibit customers from enjoying library materials.

How do I cancel or suspend a hold?

To cancel a hold, log into your account and click My Account located on the bottom of the screen.  Select the Requests tab and click the Cancel button on the item you would like to cancel.  To suspend a hold, click Suspend for the hold that you would like to suspend and select a date from the calendar.

Note:  Arrived holds cannot be cancelled or suspended.  Please contact the pickup location for assistance at 231-5500.

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