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Frequently Asked Questions

Catalog/ThoroBrowser

Downloadable Audiobooks

How To Use The Library Services

Library Policies

Catalog/ThoroBrowser

How do I check my reserve list?

To check your reserve list, log in to your account, and scroll to the bottom of the page. There you can find all items on your reserve list, each item’s status, and your position in the hold list.

How do I clear my web browser cache?

Each time you access a file through your webbrowser, the browser caches (stores) it. In this way, the files (including any images on the page) do not have to be retrieved anew from the remote web site each time you click the Back or Forward buttons. You should periodically clear the cache to allow your browser to function more efficiently.

If you do not see instructions for your specific version or browser, search your browser’s Help menu for "clear cache".

Windows PC

Internet Explorer 8

  1. From the Safety menu, click Delete Browsing History... .
  2. Check Temporary Internet files and History, and then click Delete.

Internet Explorer 7

  1. From the Tools menu, select Internet Options... .
  2. Choose the General tab.
  3. Under Browsing history, click Delete... .
  4. Next to “Temporary Internet Files", click Delete files... .
  5. Click Close, and then click OK to exit.

Firefox 3 for Windows

  1. From the Tools menu
  2. select Clear Private Data
  3. check Cache
  4. Click Clear Private Data Now

Mac OS and Mac OS X

Safari

  1. From the Safari menu, select Empty Cache... .
  2. When prompted, click Empty to confirm that you want to empty the cache.

Firefox 3 for Mac OS X

  1. In Firefox, from the Tools menu, select Clear Private Data.
  2. Make sure Cache is checked, and then click Clear Private Data Now.

How do I clear out my stored logins and passwords?

If you are having problems logging into your online account, you may have an incorrect PIN saved in your browser. If this is the case, you will usually get an error that your login has failed due to invalid login indicating you may have entered an incorrect user name or password before you even enter your username and password.

When you first log into a web site, your browser will ask you if you want to have it remember your password. You should always read these dialog boxes carefully and answer accordingly.

Internet Explorer

  1. Click Tools > Internet Options
  2. Click the Content tab
  3. Click the AutoComplete button
  4. Uncheck Usernames and passwords on forms and Prompt me to save passwords if they are checked
  5. Click the Clear Passwords button
  6. Click OK to confirm
  7. Click OK and OK again to exit

Netscape

  1. Click Edit > Preferences
  2. Expand Privacy & Security on the left
  3. Click Passwords under the Privacy & Security heading
  4. Uncheck Remember Passwords if it is checked
  5. Click the Manage Stored Passwords button
  6. Under the Passwords Saved tab, you can choose to Remove All.
  7. Click Close and OK to exit

Firefox

  1. Click Tools > Options
  2. Click the Privacy icon on the left
  3. Expand Saved Passwords
  4. Uncheck Remember Passwords if it is checked
  5. Click View Saved Passwords
  6. Under the Passwords Saved tab, you can choose to Remove All.

  7. Click Close and OK to exit

How do I delete my browser cookies?

Because session cookies do not leave a clear text file on the browser, users can’t do much to control them. However, users can view and delete their permanent cookies from the text folder or file where they are saved. The main browser types are listed below.

Windows PC

Apple Macintosh

Windows PC

Google Chrome

  • Click on the Tools menu and select Options
  • Click the “Under the Hood" tab and locate the “Security" section
  • In the “Cookie settings" section, click the “Show cookies"button.
  • Select “Remove all" to delete all cookies from the list (alternatively, you can remove all cookies created within a specific time period by selecting the “Clear browsing data" option in the Tools menu).
  • To delete a specific cookie, simply select the website that set the cookie from the list and click on “Remove".
  • Click on the Close button when you’ve finished.

Internet Explorer 8

  • Click “Safety" on the Command bar
  • Select “Delete Browsing History"
  • Select the option for cookies and click Delete
  • Alternatively, Internet Explorer 8’s new InPrivate browsing feature allows users to browse the internet without recording information from visited sites (including cookies).
  • To use InPrivate mode:
    Click “Safety" on the Command bar
    Select “InPrivate Browsing"

Internet Explorer 7.x

  • Exit Internet Explorer 7, and then exit any instances of Windows Explorer
  • Click Start, click Run, type inetcpl.cpl, and then press ENTER
  • On the General tab, click Delete under Browsing History in the Internet Properties dialog box
  • In the Delete Browsing History dialog box, click Delete Cookies
  • In the Delete Cookies dialog box, click Yes.

Internet Explorer (all other versions)

  • Internet Explorer saves cookies in more than one location, depending on the version of the browser and the version of Microsoft Windows being used.
  • The best way to find and delete them is to close Internet Explorer then use your file management software (such as Windows Explorer) and search for a folder called ‘cookies’.

Mozilla Firefox

  • Click on Tools, then Options (or Edit | Preferences on Linux)
  • Select Privacy
  • In the Cookies panel, click on Show Cookies
  • To remove a single cookie click on the entry in the list and click on the Remove Cookie button
  • To remove all cookies click on the Remove All Cookies button

Apple Macintosh

Microsoft Internet Explorer 5 (MacOS X)

  • Choose Preferences from Explorer menu
  • Select Receiving Files options
  • Select Cookies
  • Select the Cookies to be deleted from the list
  • Press Delete button

Microsoft Internet Explorer 5 (MacOS 9)

  • Choose Preferences from Edit menu
  • Select Receiving Files options
  • Select Cookies
  • Select the Cookies to be deleted from the list
  • Press Delete button

Mozilla

  • Choose Cookie Manager from the Tools menu.
  • Choose Manage Stored Cookies.
  • Remove any cookie from the list, or remove all cookies.

Safari 1.0 (MacOS X)

  • Choose Preferences from Safari menu
  • Select Security icon
  • Press Show Cookies button
  • Select the Cookies to be deleted from the list
  • Press Delete button

How do I find what number I am on the reserve list for an item?

To find your position in the reserve list for an item, log in to your account, and scroll to the bottom of the page. Your position in the list is listed along the right side. A number indicates the number of reserves before yours; when your reserve comes in, it will say “You are next".

How do I place a reserve on an item?

To place a reserve on an item, search for the item in the catalog, and from the list of results, click the particular item you’d like to reserve. Once on the item screen, click the “Hold Request” button.

Hold request screenshot

On the Hold Request screen, enter your library card number and PIN (your default PIN is the last 4 digits of your card number). Next, choose the location where you’d like to pick up your item.

Hold request screenshot

Click on the Submit Request button to enter your request, and you will be taken to a confirmation page.

How will I know when my reserved item is in?

When your reserve item arrives at the pickup branch, you will receive notification either via mail or e-mail (to sign up for e-mail notification, call 231-5530). To check for arrived items through the catalog, log in to your account, and scroll down to your reserves list. Items that are ready for pickup will have a status of “Arrived”.

I cannot access my account information with my library card number and PIN.

There are a number of reasons this may occur. First, when typing in the library card number, use only the 13 digits and no surrounding letters. Second, if you are not sure of your PIN, remember that the default PIN is the last four digits of your phone number.

If you are still unable to access your account, please contact a library staff member via e-mail or at 231-5530 for assistance.

What internet browsers work with your catalog system?

Currently we recommend using at least Internet Explorer 7, Firefox 2 or Safari 3. Newer versions of these browsers have also been tested and work. If you are having problems using an older browser we recommend you upgrade to the latest version.

If you are still having problems and are using one of these browsers. Please try to delete your temporary internet files and clear your browser cache. Here are some instructions on how to do that with each of these browsers.

What is my PIN?

By default, your PIN is the last four digits of your phone number.

What should I do if I can't get the catalog to load on my computer.

We first suggest you clear our the cache (temoprary memory) for your internet browser. You may also want to clear out your cookies to remedy the problem. Once these files have been removed you may want to try restarting your computer. Also check to make sure your library card and PIN are not being automatically filled in when you are logging in. If they are you may want to clear your stored login and password information.

If you have tried all of these things and are still having problems please contact our web coordinator by at webmaster@lexpublib.org or (859) 231-5513.

Downloadable Audiobooks

Can I download audiobooks?

Downloadable audiobooks are available to anyone with a valid Lexington Public Library account through NetLibrary.  You can create a NetLibrary account online at http://www.lexpublib.org/resources/cfm/netlib.cfm or at any Lexington Public Library location.   For more information, visit NetLibrary’s online help at http://www.netlibrary.com/Help/Default.aspx. If you experience difficulty creating your account, please visit any Lexington Public Library location in person and a staff member will assist you with the account creation process.Once your account has been created from within the library, your Netlibrary username and password will be associated with the Lexington Public Library and will be usable from an internet connection outside of the Lexington Public Library computer network. 

How do I download MP3 Audiobooks?

We have prepared a step by step guide on locating and downloading MP3 Audiobooks. To view it please click here.

How does Netlibrary know my home library is the Lexington Public Library?

Your Netlibrary account must be associated with the Lexington Public Library’s web server so that the Netlibrary website knows you are a Lexington Public Library cardholder. The process used to create this connection is often blocked by security settings on your home computer, and can be bypassed simply by creating your Netlibary account from inside the Lexington Public Library computer network. If you are unable to create an account associated with the Lexington Public Library from home, please visit any Lexington Public Library location in person and a staff member will assist you with the account creation process. Once your account has been created from within the library, your Netlibrary username and password will be associated with the Lexington Public Library and will be usable from an internet connection outside of the Lexington Public Library computer network. See also “When I access the NetLibrary website to download audiobooks, why don’t I see the link to “Create a Free Account"? "

When I access the NetLibrary website to download audiobooks, why don't I see the link to "Create a Free Account"?

Many new computers come bundled with Norton Internet Security (NIS) or Norton Personal Firewall (NPF) already installed. By default NIS and/or NPF block all referring web pages. The result of this action is missing graphics or content on some web pages. Rules can be created to allow missing content to properly display on affected sites.

To create a rule that permits referrer information:

1. Open Norton Internet Security or Norton Personal Firewall 2. Do one of the following:

  • In Norton Internet Security or Norton Personal Firewall 2003: Click Options > Internet Security, and then click the Web Content tab
  • In Norton Internet Security or Norton Personal Firewall 2004 or newer: Double-click Privacy Control, and then click Advanced 3. In the bottom of the Advanced window, click Add Site 4. In the New Site/Domain box, type the name of the site that you want to receive the referrer information (www.netlibrary.com), and click OK. The site name appears in the left frame of the Options window 5. Click the name of the new site (www.netlibrary.com) 6. On the Global Settings tab, under the Information about visited sites section, uncheck Use default settings 7. Click Permit 8. Click OK to close the Options window.

Will downloadable audiobooks play on my iPod?

Each NetLibrary eAudiobook is available in one of two formats: MP3 format or protected WMA format.  eAudiobooks in MP3 format can be played on iPods. You can download and play an eAudiobook in MP3 format on an iPod if you use Media Center. Although the NetLibrary website does not support eAudiobook downloads to an iPod, you can manually download an eAudiobook in MP3 format from the website and play it on an iPod.  eAudiobooks in protected WMA format cannot be played on iPods.  iPods use the .aac file format which does not support the Digital Rights Management (DRM) protection required by eAudiobooks in protected WMA format. This DRM technology allows checked out items to expire on the due date, a feature that .aac technology does not offer.  For more information, visit NetLibrary’s online help at http://www.netlibrary.com/Help/Default.aspx 

How To Use The Library Services

Can I check out items if I have fines on my account?

You may continue to check out items until the balance on your Lexington Public Library account exceeds $5.00. 

Can I pick up/return items at a different location?

Most items can be sent for pick-up and/or returned to any Lexington Public Library location.  Rental items must be picked up at the owning location, but may be returned to any Lexington Public Library location.

Can I return items when the Library is closed?

All Lexington Public Library locations have outside book drops so that you may return items at your convenience.  No late fees will be assessed for items returned in the book drop before opening the day following the due date.

Does it cost anything to borrow library materials?

Most Lexington Public Library materials check out for free.

How can I check the status of my account?

You can check the status of your account at any time by calling 514-RENU (514-7368) or at www.lexpublib.org.  Have your library card number and PIN ready.  If you need to speak to a staff member directly, please contact any Lexington Public Library location.

How do I get a library card?

If you live, work, go to school, or own property in Fayette County, you qualify for a free Lexington Public Library card.  Two forms of identification are required.  You can find detailed requirements and apply online at www.lexpublib.org/card or at any Lexington Public Library location. 

How do I place a hold on an item?

You may place holds on all non-rental items through the online catalog at www.lexpubilb.org or at any Lexington Public Library location.  You may have a maximum of 15 holds at any given time.  Rental items cannot be placed on hold like other library materials.

How do I renew my items?

All non-rental items may be renewed twice if there are no customers with outstanding holds on the item.  Items can be renewed at any time by calling 514-RENU (514-7368) or at www.lexpublib.org.  Have your library card number and PIN ready.

How do I suggest an item to be purchased for the Library's collection?

Suggestions and other feedback may be submitted at www.lexpublib.org/feedback.  Please supply as much information about your suggested item as possible.  Due to the large number of customer requests, we are unable to place reserves on suggested items or notify customers if a particular item has been ordered.

How long do my items check out?

The loan periods for Lexington Public Library materials are as follows:
Most books (including audio books):  28 days
Magazines:  28 days
Music CDs:  28 days
New books:  14 days
Non-rental movies:  7 days
Video games:  7 days
Rental movies:  1 day

How many items can I check out?

You may check out a maximum of 5 items on the day you receive your library card.  Thereafter, you may have a maximum of 35 items checked out to your account at any given time.  Only 5 rental movies and 1 video game may be checked out at a time.

How will I know when my hold has arrived?

When your hold arrives at your designated pick-up location, you will receive an automated notice via your preferred method, e-mail or telephone.  Be sure to update your Lexington Public Library account with changes in contact information at www.lexpublib.org or at any Lexington Public Library location.  Your item will be held for seven days, after which the hold will be cancelled and a $1.00 fee will be assessed to your account.

What are "rental items"?

Rental items require a fee upon checkout.  New release movies are $1 per day; video games are $3 for 7 days.

What are the fines for overdue items?

The late fee for rental movies, video games, and children’s discovery packs is $1.00 per item per day.  The late fee for all other items is $0.10 per item per day, up to a maximum of $6.00 per item.

What if my hold arrives while I’m on vacation?

If you know in advance that you will be unable to pick up arrived holds during a given time period, you can choose to suspend your pending holds until a future date.  Holds may be suspended by accessing your account online at www.lexpublib.org or at any Lexington Public Library location.  Please note that this option is only available for pending holds; you may not suspend arrived holds, holds in transit to your designated pick-up location, or available items.

What is my PIN?

Your PIN (Personal Identification Number) increases the security of your Lexington Public Library account.  Automated services, including telephone renewal and online access, require your PIN in addition to your library card number.  By default, your PIN is set to the last four digits of the primary telephone number associated with your Lexington Public Library account.  You may change your PIN by accessing your account at www.lexpublib.org or at any Lexington Public Library location.

What should I do if my library card is lost or stolen?

If your Lexington Public Library card is lost or stolen, please report it immediately to staff at any Lexington Public Library location.  You are responsible for all items checked out on your library card, so please report a missing card as soon as possible.  Your library card can be replaced at any Lexington Public Library location with appropriate identification.  The cost to replace an adult library card is $1.00; the cost for children (under 18) is $0.50.

What should I do if my library materials are lost or damaged?

The fee for lost or damaged library materials is typically the replacement cost of the item plus a $4.00 processing fee.

Library Policies

Can I return items to any library location?

All books, periodicals, CDS, educational Videos, Kits, tapes etc. can be returned at any location.