Job Listing
Computer Aide, PT - Village Branch, reposted 11/03/09
#502902009
Posted on November 03, 2009.
This position is part-time.
Job Responsibilities
Computer Aides are responsible for providing proactive technical assistance to customers and library staff in support of the public use of computers at each location as well as for the routine maintenance of all public use machines such as copiers, scanners and printers.
SUPERVISION RECEIVED
Work is performed under the direct supervision of a Circulation Supervisor, a Librarian or other appointed staff, and under the general supervision of the person-in-charge.
SUPERVISION EXERCISED
None
GUIDELINES
LPL policies and procedures, position description and site specific practices
CONTACTS
Library staff, supervisors, and library customers
ESSENTIAL FUNCTIONS OF THE CLASS
Provide exceptional customer service by assisting customers with use of computers and related equipment, including copiers, scanners and printers.
Maintain equipment by providing basic-level troubleshooting, re-supplying and cleaning. Report major technical problems to appropriate library personnel.
Assist customers with use of software, particularly automated computer reservation system, Microsoft Office programs and templates, and various interactive online forms.
Proactively seek out customers to offer assistance. Routinely be mobile and have presence in the computer area and other areas as assigned.
Direct customers to basic online resources and library databases or refer to trained staff as necessary.
Assist customers with verifying and updating library account information.
Utilize library e-mail on a daily basis in order to stay informed about library matters.
Aid customers in using self-check equipment and refer problems to appropriate staff.
Hold customers accountable for following the LPL Code of Conduct and Internet Use Policy or refer to appropriate supervisory level as needed.
Respect the facility and work environment by keeping work area neat, handling minor clean-ups and reporting maintenance issues promptly and appropriately.
Interact and communicate pleasantly and effectively with diverse customers and staff who have varying levels of expertise with computers and computer software.
Note: This job description reflects Lexington Public Library (LPL) assignment of essential functions for this particular job; it does not prescribe or restrict the tasks that may be assigned at a later date or as may be needed.
Required Knowledge, Skills and Abilities
Must have the ability to:
Establish and maintain positive and effective working relationships with library customers and co-workers.
Troubleshoot equipment as needed.
Learn and adapt to new and changing technologies.
Follow oral and written instructions.
Effectively communicate both orally and in writing with customers and staff.
Understand the boundaries of job responsibilities and refer customers to trained library staff appropriately.
Work the required schedule and help fill in schedule gaps occasionally.
Must have working knowledge of current Microsoft Windows, Microsoft Office products and navigation of the Internet.
Some knowledge of or ability to quickly learn and follow standard library procedures.
MINIMUM EXPERIENCE, EDUCATION AND TRAINING
Graduation from high school or GED and previous experience working with computer equipment and software. Previous employment working with the public preferred.
Must currently communicate fluently, both orally and written, in Spanish and English.
PHYSICAL AND MENTAL REQUIREMENTS
Must have the ability to:
Perform essential functions which require bending, stooping, reaching, maneuvering under furniture, lifting and carrying materials weighing up to 40 lbs, and standing for periods of 2-3 hours.
Operate a computer keyboard efficiently.
Manipulate computer equipment and cords.
Work without sitting for a minimum of two hours, and during that time is able to move with reasonable speed to locations throughout the workspace in order to accomplish public services duties.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
HAZARDS/UNUSUAL WORKING CONDITIONS
Work is often performed in and around computers requiring adherence to industry safety procedures and guidelines.
PLEASE NOTE:
As with all vacancies, Lexington Public Library reserves the right to give priority to our internal applicants (current staff) over external applicants.
Salary
$8.91 per hour
Primary Work Schedule
Mon, Tues, Wed, Thurs 1pm-5pm; Fri 2pm-7pm
Applicants must be available for this primary work schedule and help fill in schedule gaps occasionally.
Benefits
Great working environment; ability to grow and advance within the system; free, safe and convenient parking; free Employee Assistance Program; Lextran bus pass reimbursement; discounted gym memberships.
Screening Requirements
- Must successfully pass a background investigation
- Candidates will be required to fill out a basic computer skills assessments questionnaire
Applications for this position will be accepted until Thursday, November 12, 2009.
Applications must be completed online, click here to apply now.
If you are unable to complete the application online, please contact the Human Resources office at (859) 231-5550.
Lexington Public Library is an equal opportunity employer.
